Job Overview:
Join our team as a Technical Support Specialist, assisting customers in troubleshooting technical issues for software, hardware, and networking.
Job Responsibilities:
- Respond to technical inquiries from customers.
- Diagnose and resolve software, hardware, and connectivity issues.
- Document technical issues and solutions in a knowledge base.
- Provide clear instructions to customers over the phone or chat.
Job Requirements:
- Familiarity with basic troubleshooting.
- Strong problem-solving skills.
- Experience in a tech support role is a plus.